Product questions
Help shoppers find details about products, materials, sizing and options from the information you provide.
AI customer support for Shopify stores
Help shoppers find the right answer before they leave
Add an AI chatbot to your Shopify storefront to answer common questions about products, delivery, returns and your store policies.
No credit card required Works with your existing storefront Train it on your store information
North Coast Goods
Example store · fictional demo
Welcome! I can help with products, delivery and store policies. Choose an example question below.
Does the linen shirt come in navy?
Yes. According to the example product information, the Coastal Linen Shirt is available in navy, sand and white, in sizes XS–XL.
Try an example question
Ask about a product…
Shopping questions, handled
Make store information easier to find
Give customers a conversational way to explore the product and policy information already available in your business.
Delivery information
Explain shipping destinations, estimated delivery times and fulfilment policies before checkout.
Returns & store policies
Make return windows, exchanges, payment information and store policies easier to understand.
Multilingual shopping help
Make your store information more accessible to customers who prefer another language.
Simple setup
Built around your store knowledge
Configure Assistly with the product and policy information you want it to use, review its answers and add it to your storefront.
STEP 01
Add your store information
Use website content, product guidance, delivery information, return policies and frequently asked questions.
STEP 02
Test real shopping questions
Review how the assistant handles product discovery, sizing, delivery and support scenarios before it goes live.
STEP 03
Add it to your Shopify storefront
Install the chat widget using a small code snippet in your storefront theme or chosen website setup.
Questions from stores
Frequently asked questions
Is Assistly a native Shopify app?
Assistly is added to your storefront as a website chat widget. It does not require you to replace your Shopify store, but any native Shopify integration should be confirmed with our team for your setup.
What store information can the chatbot use?
You can give Assistly website content, documents and FAQs covering products, delivery, returns, sizing and other information you want it to use.
Can it show live order status or inventory?
Live account, order or inventory data requires a suitable integration. Without one, the assistant can explain your process, answer general questions or collect details for your support team.
Can it capture customer enquiries?
Yes. Assistly can collect lead or contact details during a conversation so your team can follow up with more context.
Help customers shop with more confidence
Start with the free plan or talk to us about configuring Assistly for your Shopify storefront.